Taylor Moving Quality Scores 2013 - Allied Van Lines

Rick Taylor May 05, 2014 News, Burlington, Oakville

Allied Van Lines has hired an independent firm, Telesight , to conduct independent surveys of all moves registered into it's network. This would include all Allied agents coast to coast for moves over 250 miles.

Telesight receives approximately a 40% survey return success rate.

Each question is ranked out of 5 (with 5 being the highest). Below is the results for Taylor Moving and Storage in 2013:

  • Overall, how satisfied were you with the salesperson? 4.387
  • Did you have any special requests? If so, how satisfied were you with the arrangements made? 4.73
  • Did we pack your boxes? If so, please rate how satisfied you were with the packing. 4.385
  • How would you rate the arrival time of the driver and crew based on the promises made for loading day? 4.517
  • How would you rate the care and attention shown by the driver for your goods? 4.75
  • How would you rate the care and attention shown by the driver’s crew while loading your goods? 4.655
  • How satisfied were you with the loading overall? 4.586
  • How would you rate the arrival time of the driver and crew based on the promises made for delivery day? 4.647
  • How would you rate the care and attention shown by the driver during the unloading of your goods? 4.824
  • Please rate the level of care and attention shown by the driver’s crew during the unloading of your goods. 4.588
  • How satisfied were you with the unloading process overall? 4.765
  • How satisfied were you with our communications throughout the move? 4.262
  • How likely is it that you would recommend this van line to a friend, colleague or family member? 4.268

The average score for Taylor Moving, based on these 13 questions was 4.567 or a 91.34% satisfaction rate on our Canadian long distance moves booked into the Allied Van Lines network.

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