Taylor is in the business of employee relocation. Approximately 70% of our sales volume is derived through moving employee's household goods when they are transferred into a new city or country.
Most of these transfers occur amongst the largest corporations in the world. In some cases, these corporations may transfer upwards of 1000 employees globally as part of the worldwide human resources strategy.
Fortune 500 companies continue to outsource their employee relocation programs to outside parties in order to reduce their administartion costs to their human resources departments. In 2013, 92% of all employee relocation programs were outsourced to companies that specialize in employee relocation. These firms execute the corporation's policy in areas like travel expense, real estate disposal, work visas, destination services and of course the movement of household goods.
In their drive to improve quality, these 3rd party firms quantify the service levels from each of their providers using quality responses from the transferring employee's. Each mover that is part of their program must meet specific quality scores or they are removed from their provider list. Quite simply, we either perform or we are out!
In 2013 Taylor Moving is doing business with 16 of these employee relocation companies often doing well over 25 moves a year with each.
We are pleased to announce that since 2010 (the year we started analyzing these statistics) that Taylor has averaged a score of 94.2% in satisfaction levels and have not once been removed from any program due to not meeting or exceeding their quality matrix.
We continue to strive to be the mover our corporate clients and private/COD clients can count on. In todays world it is very true that we are only as good as our last move.