Customer Reviews
Here is a sample of the reviews and feedback we get from our satisfied clients. They’ve experienced Taylor Moving services first hand and know that ‘Taylor takes care’.
Move from Edmonton to Toronto · October 2013
Hi Rick,
We recently hired Allied to do our move from Edmonton to Toronto after the initial company that we hired did not deliver our goods. Originally we hired Canadian Moving Lines (CML) to do our move and they came to pick up our things on Aug 19. After 1.5 months of delays, we still not receive our goods. Long story short, we kept being told our things were in transit only to find out that it never left Edmonton in the first place. It was supposed to arrive in one week after the date of pick-up. With false promises and more guarantees, we were just too frustrated and decided to hire Provincial Moving in Edmonton. Gary Saran (customer service rep) who was able to guarantee our delivery within a week. However given that there were issues with the truck that we were initially supposed to be on, they redirected us to Crescent Moving because they knew that we were in a rush to receive our goods, which put us in touch with Tony C. (the driver). We were extremely happy to hear that our goods were in transit and it arrived when they said it would arrive with no delays.
We received our goods within a week on Tuesday, October 1 and we were extremely happy with the whole process given our terrible experience with CML. Tony C. was very professional and curteous. He gave us a call 48 hours prior to the delivery date and assured me that our goods will arrive on the specified day and even understood the urgency of our situation because we were delayed for 1.5 months.
When Tony C. and James arrived on the day of delivery, they were on time which was another compliment. Our condo had some issues with the elevators being double-booked, but both Tony and James were polite and patient with the concierge while they sorted out the issue, even though security was not as friendly to them at times.
The move went smoothly and both Tony and James handled our goods with care, treating every box as if there were antiques/glass in them. Honestly, some of them were just a box of hangers, but they treated every box with care 🙂 Even our furniture pieces and mattress was well wrapped and handled with care. We were so impressed with the way they handled their customer, you could really tell that they take pride and priority in ensuring that the customer has a good experience. We didn’t feel that they were rushing to drop off our goods. They made sure we were completely satisfied and that we were not missing anything before they left. They were friendly, professional, and personable, and humorous too!
We were very impressed that Tony C. noticed every damage that was in our furniture and hardware that was missing (due to CML’s handling) and informed us as he dropped off each piece. We understand that this is part of a protocol that some moving companies follow, but his attention to detail was immaculate. He even noticed a stopper that was missing from one of the bed frames, which was a tiny piece of black plastic that he went down to his truck to look for. This is the level of service that one should expect from a reputable moving company, and I commend you and your team for such a great moving experience from the start to finish. Everything was tagged and cross-referenced to ensure there was nothing missing.
Tony and James definitely set the bar high for the moving industry. If every mover was like them, we would never have bad experiences or horror stories with moving companies. It wouldn’t hurt to even pair up new employees with these two just to have them shadow their duties, almost like the train-the-trainer model. I think these two would be very good in teaching and training new employees.
We would really like Tony and James to be recognized and appreciated in the company so please pass this information along to the Manager to make him/her aware of their stellar performance. As a result of our experience, we will recommend Taylor Moving/Allied to all of our friends and family.
We will be moving again in the next couple of years, and we will most certainly use Taylor Moving to fulfill our moving needs then as well. Thank you for such a pleasant experience and we hope that you continue to raise the bar and set the standard for moving companies. Well done!
If you ever need us to write a general testimonial on your website, please do not hesitate to contact to me.
Move in Burlington · October 2013
Hello Kingsley:
Just a note to say that the move went well and the three young men were exceptional to say the least.
Move from Mississauga to Belleville · July 2013
Hi Debbie,
Sorry for the delayed reply – It has been a pretty hectic two weeks!
My experience with Taylor Moving was great. The exact date I wanted to move on was accommodated and the moving crew was very pleasant and efficient. I would definitely use the company again in the future.
Move from Virginia to Oakville · July 2013
Good afternoon, Taylor Moving did an excellent job of moving my family and I to Canada from Virginia. All of the people I have interacted with from the movers to the document preparers were very professional and courteous. We had a very pleasant experience with Taylor Moving during this process. I want to thank everybody involved at Taylor Moving for making this a pleasant and smooth transition for my family.
Move from Oakville to storage · July 2013
Good Morning Roxy,
I just wanted to follow up to make sure you have everything that you need for my shipment?
Also, I just wanted to tell you that we were highly pleased with your team of packers and movers! They did a great job!!!!!
Move from Windsor to Burlington · July 2013
Hi Debbie,
Move went well. The 3 guys moving me (Devon, Alec and Mike) were very professional, polite and helpful. I would definitely recommend your company to anyone else who needed a mover.
Move from Guelph to Michigan · July 2013
Debbie, Thanks everything went well. A true professional. Thanks for all your help on this.
Move from Belleville to Oakville · August 2013
.Again I must say that we were impressed with the 3 guys work ethic thru the whole process,Thanks Russ.
Move from Oakville to New Hampshire · August 2014
Dear John & Roxy,
Just wanted to pass on a thank-you to you and the teams that helped with our pack and load this week. Jay, Peter and Kevin were fantastic at putting all of our stuff together with care and consideration, and Kyle, Cole & Matt were fast, courteous and efficient in packing our stuff with the greatest care. Many of our neighbours stopped by during the process and commented on the efforts each day!
Also, thanks to both of you for being available and on top of every small detail, tolerating my questions with kindness and able to laugh with me through it all. It has been a blessing and a pleasure to work with Taylor in this important part of our transition.
Move from Toronto to Calgary · August 2013
Hi Debbie,
I wanted to let you know Rick made it to my place last week and dropped everything off. He was phenomenal to deal with and helped make sure everything got to me safely.
Thank you for all your help as well in coordinating my move. I can’t tell you how much I appreciate it!