Taylor Moving Quality Scores 2013 – Allied Van Lines

Allied Van Lines, which Taylor is a proud member of, has an integrated system of measuring quality among it's agent network for Canadian based moves over 250 miles. Please read below to see how Taylor Moving measured in 2013.

Allied Van Lines has hired an independent firm, Telesight , to conduct independent surveys of all moves registered into it’s network. This would include all Allied agents coast to coast for moves over 250 miles.

Telesight receives approximately a 40% survey return success rate.

Each question is ranked out of 5 (with 5 being the highest). Below is the results for Taylor Moving and Storage in 2013:

• Overall, how satisfied were you with the salesperson? 4.387
• Did you have any special requests? If so, how satisfied were you with the arrangements made? 4.73
• Did we pack your boxes? If so, please rate how satisfied you were with the packing. 4.385
• How would you rate the arrival time of the driver and crew based on the promises made for loading day? 4.517
• How would you rate the care and attention shown by the driver for your goods? 4.75
• How would you rate the care and attention shown by the driver’s crew while loading your goods? 4.655
• How satisfied were you with the loading overall? 4.586
• How would you rate the arrival time of the driver and crew based on the promises made for delivery day? 4.647
• How would you rate the care and attention shown by the driver during the unloading of your goods? 4.824
• Please rate the level of care and attention shown by the driver’s crew during the unloading of your goods. 4.588
• How satisfied were you with the unloading process overall? 4.765
• How satisfied were you with our communications throughout the move? 4.262
• How likely is it that you would recommend this van line to a friend, colleague or family member? 4.268

The average score for Taylor Moving, based on these 13 questions was 4.567 or a 91.34% satisfaction rate on our Canadian long distance moves booked into the Allied Van Lines network.

While these numbers do exceed the Allied Van Lines average by a substantial amount, we continue to strive to find ways to push these numbers higher in 2014.